click on THIS LINK Do you want to become the internal technical champion of key customer issues and drive them to closure? If so, this role is for you!
Job Description
Core competencies of a successful Technical Operations Analyst at Aurea are technical problem solving, logic, detail orientation and troubleshooting skills to drive customer success. You will be expected to be the investigative and analytical arm to drive resolution of technical customer issues through hands-on involvement. Your ability to quickly troubleshoot the issues, understand what is needed to solve the problem and quickly implement a long-term solution to prevent the issue from occurring again will be key. You will need strong technical skills to navigate & work with complex database systems, ability to review and write SQL queries, provide system expertise during requirements gathering, review QA test cases, create clear user documentation and develop long-term solutions to resolve system issues to improve process efficiencies. You will also need the ability to communicate professionally and effectively at a senior level across departments and organizations.
Total compensation: $30,000/year
Location: Global (remote)
40 hours per week
Company Description
Aurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide.
Desired Skills and Experience
Required experience and education
Bachelor’s Degree in Computer Science or other software degree
Minimum 5 years working with SQL
Experience with Windows build process automation & Microsoft deployment tools
Familiarity with scripting languages (Powershell, VB, etc)
Keen problem solver with the ability to analyze complex data and provide independent analysis
Ability to work with and coordinate across multiple groups of people
Good communication skills in English, both written and spoken
Other experience that is not mandatory but will be a plus
Experience with MSSQL server and Oracle
Experience in customer support roles
Experience with ITL
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.
Are you up for the challenge?
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